OKO LASHES Privacy Policy

Our contact details

Name: Nadia Lau

Phone Number: 07354965002

E-mail: nadia@okolashes.co.uk

The type of personal information we collect

We currently collect and process the following information:

• Name

• Date of Birth

• Occupation

• Address

• Telephone number

• E-mail

• Your GP

• Medical history

• Marketing

These details are only known to us when you complete the client record form.

How we get the personal information and why we have it

At OKO Lashes we take your privacy seriously and only use the information we collect to provide for our services.

We collect the listed information through client record forms.

We use the information that you have given us in order to improve your service, send messages regarding your appointment as well as marketing communications.

We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred lash style, lash mapping.

We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. We will be required to ask questions related to your medical history to confirm your suitability to a certain treatment.

We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

Appointment confirmations and reminders:
We will contact you via phone, email, social media or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.

Marketing
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, special offers and special occasion days e.g. Valentine’s Day and Christmas. You may opt out of receiving marketing material at any time.

We do not under any circumstances share or sell your information with third-parties.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

Your consent.

You are able to remove your consent at any time. You can do this by contacting us via email at nadia@okolashes.co.uk 

How we store your personal information

Your information is securely stored in a cloud based software only accessible by Nadia Lau and the paper copy of your information is stored in a locked container inside the OKO Lashes Studio.

We keep your ‘Client Record’ information for 7 years. We will then dispose of your information by permanently deleting from our cloud based software. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at nadia@okolashes.co.uk if you wish to make a request.

How to make a complaint

If you have any concerns about our use of your personal information, you can make a complaint to us at nadia@okolashes.co.uk 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:          

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

By ticking the box on the booking website, you agree to OKO Lashes privacy policy.